Shipping Policy

Shipping Information

At Shoparoo, we are committed to providing a smooth, reliable, and efficient delivery experience for every order. Below is a detailed overview of our shipping process to help you plan your purchase with confidence.

Order Processing and Delivery Times

Once you place an order on our website, our team begins preparing it as quickly as possible. Please review the estimated timeframes below:

Order Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 5–12 business days (Monday to Friday)
Estimated Total Delivery Time: 6–15 business days

Orders placed after our daily processing window may be processed the following business day.

Order Confirmation

After placing your order, you will receive an email confirmation containing your order number and purchase details.

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and tracking link. You will also receive updates regarding your delivery status.

Shipping Locations

We currently ship across Australia.

Shipping Costs

We offer free standard shipping on all eligible orders within Australia unless otherwise stated during promotional periods.

Tracking Information

Once your order is shipped, a tracking number will be sent to your email address.

You may also use the tracking link provided to follow your delivery progress. Please allow up to 24–48 hours for tracking updates to appear.

Delivery Delays

While we aim to meet all delivery estimates, delays may occur due to high shipping volumes, weather conditions, or courier-related issues outside our control.

If your order has not arrived within the estimated timeframe, please contact our customer support team for assistance.

Lost or Missing Packages

If your tracking shows "Delivered" but you have not received your package, please:

  • Confirm your shipping address is correct

  • Check all possible delivery areas at your location

  • Ask household members or neighbours if they accepted the package

  • Contact the courier using your tracking number

If your package is officially confirmed as lost, please contact us with your order number. We will arrange a replacement shipment or issue a refund based on your preference.